Log In
As a returning user, how do I log into the new Panduit Distributor Portal?
Visit www.Panduit.com. Click My Account in the top right portion of the screen. Please note, this will not open a new window. You will stay within Panduit.com. Enter your username (full email address) and password.
How do I reset my password?
If you don’t remember your password, click Forgot password? to reset your password.
How do I update my email address?
To use a different email address, you must register as a new user
As a new user, how do I register for acces to the Panduit Distributor Portal?
Visit www.Panduit.com. Click Register at the bottom of the form and follow the prompts to complete the registration form.
How do I request access to one of my Panduit accounts?
Click My Account and then select Profile. Under Linked Accounts, enter a Panduit Account # and click Request Access. You will receive an email confirmation that the request was sent to your admin.
If I have access to multiple Panduit accounts, can I select one as my default?
You can add up to 10 accounts to your Favorites list. Click Select Account and then click the star next to the name of the account you would like to add. To remove an account, deselect the star.
If I have access to multiple Panduit accounts, how do I switch between them?
Click Change on the menu bar and search through your available accounts. Hover over the account and click Select.
If I have access to multiple Panduit accounts, how do I remove an account from my profile?
Click My Account and then select Profile. Under Linked Accounts, select the check box for the account you would like to remove and click Remove.
After logging into the Distributor Portal, the "User Information" or "Select Account" screens or menus that normally appear are not displayed
Please try "Super Reload," which ignores the browser cache and forcibly loads the latest page information.
- Hold down Ctrl and click the Reload button (arrow-shaped circle).
- Or, Hold down Ctrl and press F5.
Administration
What is an administrator?
Each Panduit account in the Distributor Portal is assigned an administrator to add, edit and inactivate users on the account.
As an administrator, can I manually grant access to anyone?
No, all users must register for access to the Distributor Portal and then request access to accounts.
Can a company have more than one administrator?
Yes, there is no limit to the number of administrators for a company.
As the administrator, can I reset a user’s password?
No, the user should go to www.Panduit.com and click Need help signing in? to reset their password.
As the administrator, how do give someone access to an account?
The user should log into the Distributor Portal and go to their Profile. Under Linked Accounts, they should enter a Panduit Account # and click Request Access.
Once they have requested access, log into the Distributor Portal, click Admin on the menu bar and then click Pending Requests. Click the user’s first name and click Approve. You can then go back and add permissions.
If you would like to reject the request, click Deny.
As the administrator, how do I delete access or services for a user?
Click Admin on the menu bar. Scroll down to the user list and select the user’s first name. Under Assign permissions, use the toggles to activate or deactivate permission.
As the administrator, how do I reactivate a user?
Click Admin on the menu bar. Scroll down to the user list and select the user’s first name. Under User, click Activate. If you would like to deactivate a user, click Deactivate.
What if the administrator is not available, has left the company or no longer wants to be the administrator?
If your administrator does not respond to your request within 5 business days, your account approval request will be sent to Panduit for processing.
If your administrator has left the company or no longer wants to be the administrator, please contact Panduit and we will inactivate them and assign a new administrator.
How do I find out who the administrator is for my account?
Click My Account and then select Profile. Scroll down to the Linked Accounts and find the account. Click View to the right of the account information. This will show all administrators for the account.
Services
How do I check stock or price?
Click Stock & Price on the menu bar. Enter a part (SKU, UPC, Part # or Competitor Part #), enter the quantity (not required) and click Check. You can also click Bulk Upload to upload a .CSV file.
The part number will be shown with the following information: quantity, min. order quantity, current stock, unit of measure, net cost, published cost, and the total cost. Click More to view a description and other information such as the package quantity, weight and resale price.
You should always hover over the information icon to view relevant information. You may be asked to enter a SPA (special pricing agreement) to view pricing or place an order.
How do I find a complete part number if I only have a partial?
When you enter a part number in Stock & Price Check, a list of possible part numbers will appear.
How do I find a competitor cross reference, military spec, or UPC number?
When you a competitor’s part number, military spec or UPC in Stock & Price Check, a list of possible part numbers will appear.
How do I see product details and related documents in Stock & Price?
Once you have entered a part in the Stock & Price Check, you can click the part number to go to the product page and access any available documents.
How do I place an order?
Once you have added the parts in Stock & Price Check, select the boxes next to each part and click Add to Cart. A popup will appear for the cart. Click View Cart and then complete additional information such as shipping, contact information and requested ship date. Click Review Order and then Submit Order. A popup will appear with the order number. If you enter your email address in the order form, you will also receive an email confirmation.
Can I order product samples?
You can request product samples by selecting Order Samples under Marketing Services. You will be redirected to another screen where you will need to set up an account.
How do I request a return?
Click Services on the menu and select RMA Request. Enter your contact information and thoroughly explain the reason for the return. Under Add products to your return request, enter the Panduit part number and quantity and then click Add. Once you have added the desired parts, click Submit.
Within 48 hours, you will receive a return material authorization letter. Please include this letter with the material you return and mark the RMA number on each carton returned.
If the RMA request is due to Panduit error, please contact your local Panduit Customer Experience department to ensure that there is no impact on your yearly return allowance.
How do I expedite an order?
To expedite an order, use Order Search and click the order you want to expedite. The lines on the order must be backordered, open or shipped partial status to expedite.
In the Order Details, either select all lines or specific lines and click the Expedite button. In the popup, enter the end user, the date you would like it to ship, and then select a reason for the expedite.
Click the Expedite button and then click Expedite again to confirm your request. Once the order has been expedited, you will receive an email confirmation from Panduit Customer Experience.
Depending on the product, additional charges may apply.
Can I ship direct to a customer?
Yes. During the order process, a popup will appear for the cart. Click View Cart and then click the Change button to pick a drop ship customer. Click Review Order and then Submit Order. A popup will appear with the order number. If you enter your email address in the order form, you will also receive an email confirmation.
Can I schedule a line or order for a ship date in the future?
Yes. To schedule a line to ship in the future, go to the Cart, click Request Ship Date on the line, and select the date from the calendar that pops up.
To schedule an order to ship in the future, go the Cart, scroll to the bottom and click Order Requested Ship Date field to select a date.
How do I add a SPA to an order?
While you are placing an order, you can add a Stock SPA. In your cart, Add SPA will appear for each part that is eligible for a Stock SPA. Click Add SPA and select the SPA you would like to use, select the end user and click Add to Line. The price will then update to reflect the SPA price.
Before submitting the order, you will also have the option to delete or change the SPA that has been applied.
Can an online order be saved to view or finish later?
No, but parts that have been added to your cart will remain in your cart until you leave the Distributor Portal.
How do I search for an order and see the order details?
Click Orders on the menu bar. Enter search criteria such as PO, Panduit order number, and/or date range and click Search. Please note, if you would like to search for a return, select Include Returns.
In the list of results, you can see information about the order including the status. You can click the order number to open the order and view additional information.
What are the statuses for an order or return?
− Cancelled: Order or return was cancelled.
− Backordered: Part is not currently available.
− Received Partial: Some return material has been received and is being inspected by Panduit.
− Shipped Partial: Parts available have shipped and backordered parts are still open.
− Shipped Complete: Entire order has shipped but not invoiced.
− Received Complete: Return materials has been received and is being inspected by Panduit.
− Open: Return has been received and reviewed by Panduit and is awaiting receipt of material from customer.
− In Process: Return has been submitted and is still being reviewed by Panduit.
− Closed: Order or return has been shipped and invoiced or credited.
Can I track a shipment?
If the order has shipped, you can open the order and then click Shipping Information. This will list tracking numbers for each line. Click the tracking number to go to the carrier’s website and track the shipment.
What types of documents are available on Panduit.com?
Invoices can be accessed from Order Details by clicking on the Invoice tab and selecting the invoice number.
The following documents can be accessed from Order Details by clicking on the Order Documents tab, click Request and then selecting the document from a dropdown list: certificate of compliance, sales order acknowledgments, packing slips and packing slip reports for Asia Pacific customers.
Return letters are available in the return details by clicking on the Return Documents tab.
How do I search for an invoice?
To search for an invoice, click Search and then select the Invoice Search tab. Enter your invoice number or other search criteria and select Search. Click the invoice number from the list of results to open the invoice document.
How long does it take for invoices to be visible on the Distributor Portal?
Invoices are available within 24 hours, Monday through Friday, after shipment.
How do I search for a Special Price Agreement (SPA)?
Click Special Pricing on the menu bar. Enter the SPA number, SPA name and/or date range and click Search. In the list of results, you can click a SPA number to open the SPA Details.
What types of Special Price Agreements are used by Panduit?
− Drop Ship: Order must be shipped directly to end user to receive special pricing ONLY if you reference the SPA when placing the order.
− Market: Order must be received into stock to receive special pricing.
− Market Unlimited: Special pricing applied whether order is shipped into stock or direct to end customer.
− Ship and Debit: Standard net cost is applied to the order and you must request a credit once the product has been shipped to the end customer.
− Stock: Special pricing applied whether order is shipped into stock or direct to end customer ONLY if you reference the SPA when placing the order.
Miscellaneous
Does the Distributor Portal time out?
The Distributor Portal will time out after 1 hour of inactivity. The next time you click on a service or function, it will ask you to log in again.
What is Net Distributor Cost and Extended Price?
Net Distributor Cost is the into stock net price. Extended Price is the total cost for the quantity entered.
How do I extract my Panduit price file?
Click Services on the menu bar and select Price File. The request form will be pre-populated with your information. You can add your phone and fax numbers if you like and then click Submit.
How do I find the minimum order quantity on a specific part number?
When you enter a part in Stock & Price Check, the minimum order quantity for the part will be listed. If you enter a quantity that is less thank the minimum order quantity, you will not be able to add it to your cart.
How do I change the language setting on my view?
The Distributor Portal will appear in the language you have selected for the Panduit.com website. The new Distributor Portal is only available in English at this time. If you select a different language from Panduit.com, you will be directed to the prior version of the Distributor Portal.
If you have bookmarked the website, you will not see the new version. You must go directly to www.Panduit.com and click My Account to log onto the new version of the Distributor Portal.
